Using the Exit Interview as a Learning Tool
By Michael C. Dennis MBA,
Some companies don't bother with exit interviews at all. Many companies
conduct exit interviews, but fail to use the information provided properly.
If your company goes to the trouble of conducting an exit interview,
Try to understand both the primary reason and the secondary reasons
employees are leaving
Keep statistics on the reasons people leave and if a trend emerges
consider taking appropriate action to correct problems or deficiencies
at the company.
Try to determine what can be done to reduce the number of incidences
in which employees voluntarily quit - recognizing the costs associated
with losing a trained and qualified employee which include the direct
costs of finding, hiring and training their replacement and the indirect
costs including reduced productivity while the replacement employee
comes up to speed.