The following business communication related articles will be of interest to anyone in business. There is an emphasis on Credit Managerment and Staff working in the business credit and collection functions.

• Negotiating Technique
  
  
• Respect Your Client's Communications Preferences
  
  
• Becoming a Better Negotiator
  
  
• How To Seal The Deal In Seven Seconds
  
  
• Successfully Meeting and Greeting
  
  
• Keeping Your Cool When the Customer Gets Hot
  
  
• Working With The Disabled
  
  
• Winning Customers Over The Phone
  
  
• Commonly Confused Words