What would you consider the more important skill for a collector – superior speaking or superior writing skills?

Answer: I am not sure, but I do believe that active listening skills are more important than strong speaking and writing skills. Good collectors know that it is best to talk less and listen more both to what is being said and what the debtor is not saying. As a general rule, collectors tended to talk too much and listen too little. In most instances, it is the quality of interactions with customers that results in payment rather than the quantity of collection calls made.