We recently read an article that suggested this: "If you
have a job in credit and you are happy with it, keep it. The grass
often is not greener in another pastures". What the article
did not address is what credit managers [and other credit professionals]
can do to hang on to the jobs they have. These are some of the
characteristics that companies are looking for in their credit
Professionalism. This would include technical skill and expertise
in the field, as well as a commitment to continuing professional
A strong work ethic. Credit managers are expected to lead
by example, and to leave only when the job is done. A strong
ethic by the department head can have a positive impact on
the entire department.
A positive attitude. No one wants to work with a "sad
sack". Even recognizing that the work performed by the credit
department is not glamorous and is often stressful, credit professionals
are expected to maintain a positive attitude about their work,
and about customers, and about their interactions with the sales
Excellent communication and public speaking skills. This applies
when the credit manager is writing a letter, sending a memo,
attending a meeting, or making a presentation. All managers
are evaluated in part on their communications skills, but in
credit department where success depends in part on the credit
manager's ability to discuss, explain and negotiate with customers
and others, strong communications skills are essential.
Motivational skills. A successful credit manager would be one
that motivates subordinates, and enjoys their loyalty and respect
Appearance. Like it or not, appearance counts. Many American
companies have adopted a "business casual" dress code
[and in some cases a casual dress code]. The key is moderation.
There is something positive to be said about a manager that dresses
a bit more conservatively than his or her peers. In other words,
it is hard to be overdressed, but it is easy to be underdressed
and an embarrassment to yourself and to your manager.